The deal, plainly

• Be real. Post where you actually are, selling what you actually sell.
• Be decent. No harassment, no scams, no illegal goods.
• Your stuff stays yours. You just let us show it on the map.
• Giggora introduces people; it does not stand behind them. We are a noticeboard, not a shop, and not a guarantee.
• Riders carry things, never people. Giggora takes no fee from a rider job, does not employ the riders, and never handles the money: you agree the fare and pay each other directly.
• Circle is opt-in and yours to control. Share your own presence with people you trust — never use it to track, monitor, or harass anyone.
• Points are points. They are not money and cannot be cashed out.
• Only list places you have the right to list — and if one of yours is on the map, you can claim it or take it down yourself.
• Routes and "nearest" are a guide, not a promise. They come from map data that can be incomplete or out of date. Watch the road, not the phone.
• Broadcasts are community information, not an emergency service. They come from verified local organisations, may not arrive, and never replace calling 911.

Giggora is a hyperlocal community platform for Naga City, Philippines. It shows what is nearby right now — vendors, shops, services, and neighbours offering or asking for things — and lets you message them in-app.

We are the noticeboard, not the trade. When you buy something from a vendor you found here, that agreement is between you and them. Giggora is not a party to it, does not take a cut, does not vet goods, and does not hold your money.

The same goes for Rider. Giggora puts a customer in touch with a rider; the two of them agree the job and the fare, and pay each other directly. Giggora is not a courier or a delivery company, does not employ the riders, and is not a party to the job.

• You must be at least 13.
• If you are under 18, use Giggora with a parent or guardian's knowledge — especially before meeting anyone.
• To ride on Rider you must be at least 18. See Rider below.
• One account per person. Do not share your account or sign up on someone else's behalf without their agreement.

• Your mobile number is your identity here. Keep access to it — anyone who can receive your codes can reach your account.
• Your display name can be a trade name or nickname; it must not impersonate someone else, a business you do not run, or an official body.
• Tell us at support@giggora.com if you think someone else is in your account.

You own what you post. Your words, your photos, your listings. Nothing here transfers that.

You do give us permission to store and display it inside Giggora — on the map, in the feed, in search — for as long as you keep it posted. That is simply what publishing to the map means. It is not exclusive, we pay nothing for it, and it ends when you delete the content, except for copies already in backups or where a report is being investigated.

A posted signal is visible across the whole app. Since 27 August 2026 anyone can pan the map to any part of the country and see the pins there, so treat what you post as public rather than as something only your neighbours will come across. The distance you choose when posting limits who may contact you, not who may look. If you do not want something seen at a distance, do not post it.

The same goes for the neighbourhood wall: what you write there shows as a chat bubble, with your display name, to anyone looking at that part of the map — including people who have not signed up. Write it as if you were saying it out loud in the plaza.

Only post pictures you took or have the right to use. Do not post photos of people who have not agreed to it.

The category you pick decides your pin colour, your icon, and which searches find you. Put a repair service under a food category and the people looking for you will never see it.

So when you post, we check the words you wrote against the category you chose. This is an automatic word check, not a person reading your post, and it happens in the app before you submit.

• If the two look very different, we say so and offer to change it. You can accept the suggestion or keep your own — you are never blocked from posting.
• If you keep a category that clearly does not match, the post is saved but held back from the map until someone on our team looks at it. You will see it marked Under review in your profile, and you can edit the category yourself while you wait.
• A reviewer can publish it as you filed it, publish it in the category that fits, or decline it. We often approve as posted — you know your trade better than a word list does.
• We keep a note of why a post was held, including the words that triggered it.

This is about being findable, not about censorship. Nothing is held for being unusual, only for being filed somewhere it plainly does not belong. Content we remove for the reasons in Rules of the road is a separate matter.

A signal means "this is happening here, now". Faking your location, or leaving a signal live when you have packed up, is the one thing that breaks Giggora for everyone. Shelve your signal when you are done.

• Anything illegal — drugs, weapons, stolen goods, wildlife, counterfeits.
• Scams, fake offers, or bait for another site.
• Sexual services, or sexual content of any kind.
• Harassment, threats, or abuse of any person or group.
• Someone else's home, business, or personal details without their agreement.
• Spam — the same listing over and over, or listings unrelated to your category.

• Message people about the thing they posted. It is not a channel for cold advertising.
• Report or block anyone who is abusive — both are in the chat menu, and reports reach a human.
• Do not ask people to move to another app to avoid Giggora's protections.

Rider lets you ask a motorcycle rider near you to run an errand, or earn by running them: Pabili (buy it for me), Pahatid (bring it there), Pasundo (fetch it for me), Pasuyo (do my errand), Padeliver (deliver a parcel) and Pasurprise (send a surprise).

• Riders are independent. They are people using Giggora, not our employees, agents or contractors. We are not a courier or a delivery company, and we are not a party to any job.
• No fees and no commission. The customer offers a fare, riders reply with their own price, and the customer chooses. Giggora takes nothing from either side.
• Money never passes through Giggora. You pay each other directly, in cash or by GCash. We cannot hold, refund or recover a payment.
• Approval is not a background check. Before a rider can take jobs, an admin looks at the motorcycle and plate they gave us, and at their photo if they added one. We do not check licences, registration, insurance or criminal records, and approval does not guarantee anyone's honesty, skill or safety.

Rider carries things, not passengers. Carrying people for a fare is regulated in the Philippines, and Giggora does not offer it. Pasundo and Pahatid mean fetching and bringing things: never a child from school, an elderly relative, or anyone else. Live animals are not carried either. A rider must refuse such a job, and we will remove it.

• Anything illegal: drugs, guns, ammunition, explosives, stolen or counterfeit goods, wildlife.
• Anything dangerous to carry on a motorcycle, such as fuel, gas tanks or chemicals, or anything too big or heavy to ride with safely.
• Alcohol or cigarettes for anyone under 18, and medicines that need a prescription unless the customer's own prescription goes with the order.
• A sealed package whose contents you will not tell the rider. A rider may ask what is inside, and may refuse it.

• Describe the job truthfully: what it is, where, roughly how big, and what the items should cost.
• Pay what you agreed: the fare, plus the items if the rider paid for them, as the receipt shows. Once a rider has spent their own money on your items, changing your mind does not cancel what you owe them.
• Be there, or have someone there, to receive it at the time you set.
• A Pasurprise is for someone who would welcome it. Never use it to reach a person who has blocked you, has asked you to leave them alone, or is protected from you by a court or barangay order. A rider may refuse such a job, and the recipient may decline the delivery.

• You must be at least 18, hold a valid driver's licence for your motorcycle, and ride a motorcycle that is registered and insured as the law requires. Giggora does not check these; they are your responsibility.
• Give us your real motorcycle and plate, and ride that motorcycle on your jobs. Customers check the plate before handing anything over.
• Obey traffic laws. Wear your helmet, and never use your phone while riding. No job is worth a crash; a customer can wait.
• Offer honestly: a real price and a real arrival time. Once you are chosen, do the job, or drop it early, before you buy anything.
• Handle the customer's money honestly. Buy what was asked, keep the receipt, and charge what it says.
• Refuse anything illegal or unsafe, and report it. You may ask what is inside a parcel before you take it.
• Use a customer's name, address and other details only for that job.
• Go offline when you stop. Your rider pin comes off the map by itself after four hours, but until then a pin for a rider who is not working misleads people.

• Before the rider has the items (bought, picked up, or the errand done), either of you can end the job in the app. The customer cancels; or the rider drops it, and the customer can choose another offer.
• After that, money or things have changed hands, so the app will not simply cancel. Settle it in the chat, or use Report a problem.
• The one exception: if the rider has given no sign of life for six hours (no step and no position), the customer can cancel, so that nobody can hold a job hostage.

• By taking a job, a rider agrees that its customer may see where they are until the job ends. That position is for following the delivery. Do not screenshot it, share it, or use it to find the rider afterwards.
• Rate honestly, on the job itself. Do not threaten a low rating to get a discount or extra work, and do not trade money or favours for a good one.
• Report a problem from the job, and our team reads it with the job's chat. We can remove a request, withdraw a rider's approval, or suspend an account, at once for anything serious.

Practical safety tips for both sides are in Help & FAQ → Riders, and what each side sees about the other is on the Privacy & Location page.

Circle lets you share your presence — your status, and optionally your location — privately with people you have added and who have accepted. It is entirely opt-in: you decide who, how much detail, and for how long, and you can stop at any time. See the Privacy & Location page for exactly what is stored.

• Only share your own location, and only with people you genuinely trust. Do not use Circle to monitor, follow, or check up on someone against their wishes.
• What a contact shares with you is for you, in that moment. Do not screenshot it, forward it, or use it to track, ambush, or harass them.
• Do not pressure or trick anyone into adding you, or into sharing more detail than they want. Sharing is meant to be genuine and mutual.
• A contact request or group invitation is an invitation, not a demand — do not spam requests at people who decline.

Presence is best-effort and approximate. It updates only while a person's app is open and they are actively sharing; it can be delayed, coarse, or stop entirely — because they closed the app, lost signal, or simply chose to stop. Do not rely on it to know where anyone is for their safety, and never treat it as a substitute for calling someone or contacting the authorities in an emergency.

Some listings on Giggora are Broadcasts — public notices from a verified local organisation such as a barangay, an LGU office, a utility, or a hospital. A flood warning, a road closure, a scheduled vaccination. They are different from ordinary signals: nobody is selling anything, and they are sent to everyone in an area rather than to one person.

• Because of where you are, not who you are. Your last known position was inside the area the sender chose. It has nothing to do with your account, what you have posted, or who you have messaged.
• The sender is never told who received it. They see a rounded estimate of how many people were in range — never a list, never a name, never a location.
• If you have never used the map with location turned on, you will not receive broadcasts at all. Giggora does not know where you are.

• SMS: yes. Only the most serious alerts can send a text message. Turn that off in Settings → Emergency broadcasts and you will still get everything in the app.
• Push notifications: yes, through your device's notification settings for Giggora — though that switches off every Giggora notification, not just broadcasts.
• Emergency notices inside the app: no. While you are in an affected area, a fire or evacuation notice will appear. That is what the feature is for.

Not everyone — and this is worth knowing, because it is what makes a broadcast different from an ordinary post.

• Broadcasting requires a Broadcast Authority: a permission granted by hand, to a named organisation, for a specific registered place, after we check who they are. It is not something an account can switch on for itself.
• Registering a place as "Government" does not grant it. Approving a place only confirms the building is real; it does not confirm that an account speaks for the organisation inside it.
• We set the level, the maximum area, and whether SMS is permitted — and we can suspend or withdraw an authority at any time, without notice. Withdrawing it removes every notice that organisation currently has on the map.
• Every broadcast is recorded against the individual account that sent it, not just the organisation. Organisations we grant this to accept separate conditions covering accuracy, accountability, and misuse — including that raising a false public alarm can carry legal consequences in the Philippines under the Cybercrime Prevention Act (RA 10175) and the Revised Penal Code.
• Notices naming a specific person are restricted further, to police or an official spokesperson, and must carry a case or blotter reference.

• The content belongs to the organisation that sent it. Giggora does not write, check, verify, or endorse it, and is not responsible for decisions taken because of a broadcast.
• If you believe a broadcast is false, misleading, or misused, email support@giggora.com. We can remove it and withdraw the sender's permission.

• Anyone can add their own place — a store, a stall, a clinic, a home business.
• Only add places you have the right to add: your own, or one you have permission for.
• New places are reviewed by an admin before going live, unless auto-publishing is enabled. We can decline or remove a listing.
• Many places were brought in from OpenStreetMap rather than added by their owners — see Map and place data below. Those went on the map without being reviewed one by one, with the details OpenStreetMap had, so they can be out of date or wrong.
• If a place that is yours was added by someone else, you can claim it and take over managing it — see below for how we check that it really is yours.

Claiming gives you control of a listing: you can edit its details, set its hours, and mark it open or closed. Once a place has an owner, nobody else can claim it or take it down. That is real power over a business, so we check it in two steps before granting it.

• The mobile number the place is registered under must be the same as the number on your Giggora account. We compare the two on our side — we never show you the number on file.
• If they match, we text a 6-digit code to that number and you enter it back. Knowing a shop's number is not the same as having its phone in your hand, so both steps are required.
• Only when both pass does the listing become yours.
• One attempt per place per day, plus a small daily limit overall. Standard message rates from your network may apply.
• If the numbers do not match we will not tell you what the right one is. If the business really is yours, email support@giggora.com.
• If the listing has no number on file we cannot verify it automatically — email support and a person will look.
• We keep a record of every attempt, including the ones that fail.
• Claiming a business that is not yours is a misuse of the service and can cost you your account. We can reverse any claim.

The opposite of claiming. If a place is on the map and it is yours, you can have it removed without waiting for us: open it and tap Take Down, give a reason, and enter the contact number for that place. Verification takes two steps — the number must match the one on the listing, and you must enter a 6-digit code we text to it. Knowing a shop's number is not the same as owning it, so both are required. Once confirmed, the listing is removed immediately.

• Only use this for places you actually own. Submitting a take-down for someone else's listing is a misuse of the service and can cost you your account.
• One request per place per day, plus a small daily limit overall. Standard message rates from your network may apply.
• Do not use the check to guess at a number, and do not use it to make us text a business. That is abuse, not verification, and it is treated as such.
• We keep a record of every request — the reason, the number entered, and the account that sent it.
• If the place has no number on file, or someone has already claimed it, this route cannot verify you — use Report or email support instead.
• Removal takes the listing off the map. We may keep the underlying record for our own audit and abuse-prevention purposes.
• We can reinstate a listing that was taken down improperly.

Giggora encoders help vendors who are not on the app yet get onto the map, with the vendor's consent recorded at the time. If you are an encoder, you must have real consent before listing anyone — inventing listings costs you your encoder access.

If a listing was made for you, you can claim it by signing up with the number it was registered under. If you never agreed to it, email support@giggora.com and it comes down.

The map, and many of the places on it, come from OpenStreetMap — © OpenStreetMap contributors, available under the Open Database License (openstreetmap.org/copyright).

We did not visit or check those places. A listing can be closed, moved, or wrong. If one is yours, claim it and put it right; if another is wrong, tell us at support@giggora.com.

• Your trust score reflects how you have used Giggora. It is our judgement, not a fact about you, and we can adjust how it is calculated.
• Community points have no cash value. They cannot be sold, transferred, or redeemed for money, and we can reset them if they are gamed.
• Referral rewards are for introducing real people. Fake accounts forfeit them.

Giggora gets you to a person's stall. What happens next is between you. We do not check anyone's identity beyond a working mobile number, and we do not inspect goods, licences, or hygiene.

• Meet in public where you can.
• Check goods before you pay.
• Trust your gut, and report anything that felt wrong.

• Giggora is free, and provided as-is.
• We do not promise it will always be up, always accurate, or always work offline. It is a young product and we are still building it.
• Features can change or disappear. Notifications and location depend on your phone and your network, which we do not control.
• Signals are only as accurate as the people posting them.

"Nearest" means the nearest place in Giggora's data, measured in a straight line — and that data is incomplete and can be out of date. The road route and the travel time come from an outside routing service and are estimates: a road can be closed, one-way, or not what the map says.

Watch the road, not the phone. Follow traffic rules and signs over anything the app shows, and do not use Giggora while you are driving — set the route before you set off, or let a passenger handle it.

An alert tells you when something matching your keyword or category appears near you. "Near you" is measured from the last position we have for you, so alerts need location switched on and the app opened often enough for that position to be current. With location off, or a position we consider too old to trust, we deliberately stay quiet rather than send you something that is not actually nearby.

Do not rely on alerts for anything time-critical. They can be delayed or missed entirely — by your phone's battery settings, your browser's notification permissions, network conditions, or a vendor simply not posting. There is also a short cooldown so a single alert cannot notify you repeatedly in a few minutes.

A place alert — "tell me when I pass a gas station" — is checked on your phone, so it only works while Giggora is open with location on. A closed app, a phone asleep in a pocket, or a weak GPS signal can each mean it never goes off. Do not rely on one to tell you where to stop.

We can remove content or suspend an account that breaks these terms or puts people at risk. For anything serious or repeated, we will act without warning.

Think we got it wrong? Email support@giggora.com. A person will read it.

You can leave any time: Settings → Delete account. See the Privacy & Location page for what happens to your data, or Help & FAQ for how any of this works in practice.

To the extent Philippine law allows: Giggora is not liable for what other users do, for deals that go wrong, for goods or services you get through the app, or for losses caused by the service being unavailable or wrong. That includes rider jobs: items lost, damaged or late, payments between customer and rider, and what happens on the road.

Nothing here removes rights you have under Philippine law — including the Consumer Act and the Data Privacy Act — and nothing here excuses fraud or gross negligence on our part.

These terms are governed by the laws of the Republic of the Philippines. Disputes go to the courts of Naga City, Camarines Sur — though we would much rather sort it out by email first.

We will update these terms as Giggora grows, and change the date below. For anything significant we will tell you in the app rather than quietly editing this page. Continuing to use Giggora after a change means you accept it; if you do not, delete your account.