Questions people actually ask

A live map of what is happening around you right now — vendors selling, neighbours looking for something, shops and services, and notices from your barangay or LGU.

Giggora introduces people. It is not a shop. There is no cart, no in-app payment and no commission. You find someone nearby and you deal with them directly — even when a rider runs an errand for you, you pay the rider yourself.

Yes — free to browse and free to post. There is no fee for finding someone, and no cut taken from anything you sell. Riders keep their whole fare, too.

No. You can open the map and see what is nearby without signing up.

You need an account to post something, to message someone, or to set up alerts.

No. Nobody appears on the map for looking. You are only visible after you deliberately post something, and only for as long as that post is live.

Because Giggora does not know where you are yet — your location is turned off, or you have not allowed it.

When that happens the map falls back to Luneta Park in Manila. That is deliberate. If it centred on Naga instead, an empty map would look like "nothing is happening near me" when the real reason is that the app cannot see where you are.

Turn on location and tap the locate button on the map to jump to where you actually are.

The ring around a pin tells you what kind of thing it is; the colour inside is its category.

• Green ring — someone offering something
• Yellow ring — someone looking for something
• White ring — a fixed place: a shop, clinic, office
• Blue dot — you
• Pulsing halo — an official broadcast

The legend in the corner lists only the kinds of pin that are on your screen right now. Tap a pin to see what it says, and how established the person behind it is.

No — every distance shown is a straight line, measured point to point. Around your barangay that is close enough to walking distance to be useful.

Over long distances the two separate a lot, because roads do not go in straight lines. Anything beyond 50 km says "straight line" so it is not mistaken for a drive.

Tap Get Directions in the details panel, or use Find Nearest, for the real road route and an estimated travel time. The distance on the route card is still the straight-line one — the time is what the road adds.

No. The map shows what is near you, but search looks everywhere — so a match in another province will show up if nothing closer matches.

The distance beside each result tells you how far it is before you tap it.

Tap Find Nearest at the top of the map. Type what you need — "ATM", "botika", "gasolinahan", "Jollibee" — or tap a category, one of the popular words, or something you looked for before.

Giggora finds the nearest one and draws the road route to it. Next on the route card takes you to the next nearest. It looks up to 150 km away, and tells you if there is nothing that close.

With location off it searches around the middle of the map instead, and shows you the place without a route — there is no "you" to start from. Your recent searches are remembered on this phone only.

So you can see the road. On a busy map the pins cover the streets, so while a route is showing, only places in the same category as where you are going stay on the map. The route card says which, and official broadcasts stay visible throughout.

Tap ✕ on the route card, or tap the map, to end the route. Your pins come back, along with any category you had picked before. If you picked a different category while the route was up, that choice stays.

Tap the green Go Live button in the bottom bar, choose Offering, pick a category, write a short title and a price, and post. It takes under a minute.

Choose Requesting instead if you are looking for something rather than selling it.

It is no longer the distance you chose. Since 27 August 2026 the map is browsable everywhere, so your pin is visible to anyone who looks at your area — the "Who can contact you?" distance now limits who may message you, not who may see you.

Things to check:

• Is the signal shelved? Profile → My Signals shows its status.
• Was your location on when you posted? A signal needs a position to sit on the map.
• Are they filtering by a category that is not yours?

You can raise your visibility distance any time by editing the signal.

No. It stays live until you shelve it or delete it.

When you are done for the day, go to Profile → My Signals and tap Shelve. It comes off the map and keeps its details, so tomorrow you tap Activate instead of typing it all again.

Check Profile → My Signals — it is almost certainly still there with a label telling you why:

• Shelved — hidden from the map but kept. Tap Go Live Again.
• Under review — waiting on us. See the question further down.
• Live — then it is the visibility distance, see the question above.

Yes. While your signal is live and your location is on, the pin follows you. Roaming vendors do not need to re-post as they move.

Yes. Profile → My Signals → Edit. Change the wording, the price, the category or the photo and save.

Editing does not move your pin or restart anything — it keeps its place on the map. You do not need to delete and re-post to fix a typo.

• Pause takes it off the map but keeps everything — wording, photo, price. Tap Go Live Again whenever you want it back. Use this when you are closed for the day.
• Delete is permanent. It cannot be undone.

If you are unsure, pause it. There is no limit on how long something can sit shelved.

A live pin that has not moved for three days is shelved automatically.

This is deliberate. A map full of stale pins is worse than an empty one — someone walks to a stall that has not been there since Tuesday, and stops trusting the map. Shelving keeps what is showing honest.

Nothing is lost. Open Profile → My Signals and tap Go Live Again.

We check the words you wrote against the category you picked. If you write "aircon repair" under Barbecue Stand, we say so.

This matters more than it sounds. Your category decides your pin colour, your icon, and which searches find you — so a post in the wrong category is invisible to the very people looking for it.

You are never blocked. Tap Change to… to accept the suggestion, or Keep mine if you were right — you know your trade better than a word list does.

It is saved, but not on the map yet. This happens when a post is filed under a category its words clearly do not match, and you chose to post it that way anyway.

Someone on our team looks at it and either publishes it as you filed it, publishes it in the category that fits, or declines it. We often publish it exactly as posted — the check is an automatic word match, and it is not always right.

You do not have to wait doing nothing: open Profile → My Signals → Edit and change the category yourself.

It does not count against your limit of live signals while it waits.

If you post something that matches a signal you already have, we do not create a second copy — two identical pins from one vendor just clutter the map and split the people looking for you.

If the matching one was shelved, posting it again brings that one back to life instead of making a duplicate.

The description holds 1,200 characters — enough for a full menu or price list. Line breaks are kept exactly as you type them, so put each item on its own line.

The title is shorter on purpose, because it has to stay readable on a small map card.

You can have a few signals live at once. If you hit the limit, shelve one you are not using rather than deleting it.

A place is fixed and always on the map — a shop, a clinic, a barangay hall. A signal is live and temporary — someone selling or looking for something right now.

Profile → My Place. Fill in the name and details, then tap the map to drop the pin exactly where the shop is — do not rely on your phone's GPS, which can be 50 m out and put you on the wrong side of the street.

Most listings are reviewed by an administrator before they appear.

Most likely it came from OpenStreetMap, the free map of the world that volunteers build — many shops, offices and landmarks on Giggora were added from it, with the details OpenStreetMap had. Or a Giggora encoder listed it while mapping the neighbourhood.

Either way, you have two options from the pin's details panel:

• Claim this place — take ownership so you can manage it, and correct anything out of date.
• This is my place, at the bottom of the panel — ask for it to be removed instead.

Both confirm by phone, so only someone who controls the shop's number can do either. If the listing has no number on file, neither can check it — email support@giggora.com and a person will sort it out. See the next two questions.

Open the place on the map and tap Claim this place. There is nothing to type — we already know your number.

It goes in two steps:

• The number the shop is registered under must match the number on your Giggora account.
• If it matches, we text you a 6-digit code. Enter it and the listing is yours.

Both steps are needed on purpose. A shop's number is usually public — it is painted on the signboard — so knowing it proves nothing. Having the phone in your hand does.

Once it is yours you can edit its details, set its hours, and mark it open or closed, and nobody else can claim it or take it down.

The listing has a different number on file from the one on your Giggora account. Usually one of these:

• It was listed with the shop number and you signed up with your personal one, or the other way round.
• The number on the listing is an old one.
• A staff member's number was used when it was added.

We will not tell you which number is on file — if we did, anyone could guess their way into someone else's shop. Email support@giggora.com and a person will sort it out.

You get one attempt per shop per day, so trying repeatedly will not help.

Tap their pin, then Send Message. The conversation happens inside Giggora — neither of you sees the other's phone number.

You need an account to message someone. They do not have to be online; the message waits for them.

Yes. Drag the map anywhere in the country and it will load what is there — signals, places, and the conversation for that area. You do not need to be nearby, or even signed in, to look.

Zoomed a long way out the map shows only some of what is there, because a whole province at once is more pins than a phone can draw. Zoom in and the rest appear.

Because you are further away than they serve. Every vendor chooses a distance when they post, and outside it the Message button is not offered — the drawer tells you how far away they are instead.

You can still open the pin, read it and get directions. If you are genuinely going there, message them once you arrive.

If nothing is messageable anywhere, the cause is usually different: the app needs your location to work out how far away things are. Turn it on and open the map once.

An open board for people near you — asking where to find something, telling neighbours a delivery has arrived, that sort of thing. It is not the same as posting a signal: a wall post puts no pin on the map.

On the Wall page you see the posts within the radius shown at the top, measured from where you are.

The bubbles floating over the map are the same posts seen a different way: that layer follows the map, not you, so panning to another town shows what people are saying there. Tap a balloon to scroll back through it; the map still pans from anywhere else.

Anyone looking at that part of the map — it shows there as a chat bubble, with your display name, even to people who have not signed up. Treat it as public: do not put your address, your number, or anything you would not say out loud in the plaza on it.

You need an account to write on it. For anything private, message the person directly instead.

Yes. Tap the chat button under the zoom and location buttons on the map. The bubbles go, and the map stops loading the conversation until you turn it back on. The choice is remembered on this phone.

They also step aside on their own while a pin's details are open, while you zoom, and while a route is on the map. If there is no chat button at all, map chat has been switched off for everyone for now.

Open the conversation and block them. They cannot message you again, and they are not told that you blocked them.

If it is harassment or a scam, report it as well — blocking protects you, reporting is what lets us act on the account. See Privacy & safety below.

Errands run by motorcycle riders near you. Tap Rider on the map screen and choose what you need:

• Pabili — buy it for me
• Pahatid — bring it there
• Pasundo — fetch it for me
• Pasuyo — do my errand
• Padeliver — deliver a parcel
• Pasurprise — send a surprise to someone

Riders carry things only, never passengers. You offer a fare, riders near you reply with their price, and you choose one. Giggora takes no fee from either of you.

Open Rider, tap the service, and fill in what you need, where, and your fare offer. Location has to be on, so riders can see where you are.

If the rider will spend money for you, say what the items cost and who pays first: the rider (you pay them back on delivery) or you, by GCash.

Approved riders near you who do that service are told at once. Their offers appear in Rider under Your requests, and in your messages. Tap Choose on the one you want; your request then leaves the map.

Directly between you and the rider, in cash or by GCash. Giggora never touches the money and cannot refund it.

On delivery you pay the fare you agreed, plus the items if the rider paid for them. The job shows the total due. Until the rider adds the receipt it uses your own estimate, marked "about"; after that, the receipt's amount.

Pay the fare when the job is done, not before.

The pin on the map shows only the kind of errand, a short summary, and your fare. A Pasurprise says only "a surprise delivery".

The details (the addresses, the recipient's name, your note) are shown only to approved riders near you who do that service. Once you choose a rider, only that rider sees them.

Yes, while the job is running. Open it in Rider and the rider is on a small map, with how long ago their position was updated. It updates about every 15 seconds while they move, as long as they have Rider open.

Only you see it, and it disappears when the job ends.

No new position for a while? Message the rider. If they give no sign of life for 6 hours, you can cancel the job.

Before the rider has your items (bought, picked up, or the errand done): yes. Open the job and tap Cancel the job, and the rider is told at once.

After that, money or things have changed hands, so the app will not simply cancel. Talk to the rider in the chat, or use Report a problem. The exception: if the rider has given no update for 6 hours, you can cancel.

A rider can also drop a job, but only before they have the items. Your request then opens again, and you can choose another offer.

Open Rider → I'm a rider and fill in your motorcycle, its colour, its plate number and the services you will do. A photo of you with the motorcycle, plate showing, helps us approve you faster. The customers you work for see it too.

An admin checks your application, and you get a notification when you are approved. Then go live: your pin shows on the map, with your motorcycle and plate, for up to four hours, and you are told about new jobs near you.

You must be at least 18, with a valid licence and a registered motorcycle. You keep your whole fare: Giggora takes no fee or commission.

Only what we can see. Before a rider can take jobs, an admin looks at the motorcycle, the plate and the photo they give us. We do not check licences, registration or criminal records, and approval is not a guarantee.

So the checks that matter most are yours: that the plate matches, the rider's rating and number of jobs, and how they deal with you in the chat.

• Check before you hand anything over. The motorcycle and plate in front of you should match the offer you chose. If they do not, hand nothing over, and report it.
• Keep it in Giggora's chat, not texts or another app. If something goes wrong, that conversation is what our team can look at.
• Meet at your gate or door. There is no need to let a rider into your home.
• Check the items and the receipt before you pay.
• Send money first only to the rider you chose, only for the items, and keep the GCash reference number. Do not send cash or valuables you cannot afford to lose.
• Use Share details to tell someone you trust who is bringing your things, especially if you are alone.
• Never ask a rider to fetch or bring a person, not even a child from school. Pasundo and Pahatid are for things.
• Nobody from Giggora will ever ask for your one-time code, your password or your GCash PIN.

• You come first. Wear your helmet, follow traffic rules, and never use your phone while riding. Pull over to check a job.
• Turn down a job you cannot do safely: a flood, a storm, a place you do not trust, a load too big for your motorcycle. Things change on the road, so drop a job early, before you buy anything, if you have to.
• Ask what is inside a parcel. You may refuse anything that looks illegal or dangerous. Report it if someone tries.
• For a costly Pabili, ask the customer to send the money first by GCash rather than paying from your own pocket. Keep every receipt and add it in the app.
• Hand things over at the gate or door. Do not go into a customer's home.
• If a customer threatens you, or a job turns out to be something other than it said, stop and get yourself safe first, then report it.
• Use a customer's name and address only for that job, and go offline when you stop working.

• People or live animals. Riders carry things only.
• Anything illegal: drugs, guns, ammunition, explosives, stolen or counterfeit goods, wildlife.
• Anything dangerous on a motorcycle: fuel, gas tanks, chemicals, or anything too big or heavy to ride with safely.
• Alcohol or cigarettes for anyone under 18, and prescription medicines without the customer's own prescription.

A rider can refuse any job, and should report one that breaks these rules. The full rules are in the Terms & Conditions.

If anyone is in danger, call 911 first.

Then open the job in Rider and tap Report a problem: a scam or money problem, someone rude, threatening or unsafe, illegal or dangerous items, or something else. Giggora's team reads every report, along with the job's chat.

We cannot refund or recover money, because payments are between you and the rider. We can remove a request, withdraw a rider's approval, or suspend an account.

After a delivery, you and the rider each give the other one to five stars and, if you like, a comment. Riders see a customer's average and number of jobs before they offer; customers see a rider's before they choose. The comment goes only to the person you rated.

A public notice from a verified local organisation — your barangay, an LGU office, a utility, a hospital. A flood warning, a road closure, a vaccination schedule.

On the map it has a pulsing halo around it, so it stands out from ordinary pins. The broadcast icon at the top of the home screen opens the list.

Because of where you are, not who you are. Your last known position was inside the area the sender chose. It has nothing to do with your account or anything you have posted.

The organisation is never told who received it — only roughly how many people were in range.

No. It takes a Broadcast Authority, granted by hand to a named organisation after we check who they are. Registering a place as "Government" does not grant it — that only lets an organisation apply.

Yes. Settings → Emergency broadcasts turns off SMS. You still get everything inside the app.

Emergency notices in the app cannot be switched off while you are in an affected area — that is what they are for.

Never. Not on your post, not in chat, not anywhere. Messaging happens inside Giggora precisely so you never have to hand out your number.

The same goes for shops: the number a place is registered under is never shown to anyone. It is only ever compared, on our side, when someone claims a listing or asks for it to be taken down — and once you have claimed your shop, we use it to text you when someone messages it.

Your private messages, no. Nothing automatic reads them and nobody browses them. They are looked at only if you report something, and then only that conversation.

Your public posts — the ones on the map — get two automatic checks: one comparing your words against your category, and one screening for the content banned in the Terms. Both are simple fixed word rules. There is no profiling, no advertising, and nothing is sold to anyone.

A person only becomes involved if a post is held for review, and then they see that post, not your account history.

No. Location is read only while the app is open: on the map, or on the Rider page if you use Rider. There is no background tracking, and closing the app ends it.

We keep one point — your latest position — so alerts can tell what is genuinely near you. It is overwritten each time, never a trail, and never shown to anyone.

The one time anyone sees exactly where someone is: while a rider is doing your errand, you see where the rider is, until the job ends.

By default the position others see is blurred by about 100 m.

Read the full Privacy & Location page

A private layer for people you trust — family, close friends. They can see that you are active, and your location only if you choose to share it, at the detail you pick, for as long as you decide.

It is entirely opt-in, works both ways only if both of you agree, and you can stop sharing at any moment. Strangers never see any of it.

Block them from the chat menu — they disappear from your map and cannot message you. Then Report them so an administrator can review it.

If you feel unsafe, contact the authorities. For anything urgent about the platform itself, email support@giggora.com.

• Meet in a public place in daylight where you can.
• Check the goods before paying. Giggora does not handle money and cannot refund anything.
• Be wary of anyone asking for payment in advance, or pushing you to move the conversation off Giggora.

Using a rider? See the safety tips under Riders above.

• Allow notifications for Giggora in your phone's settings.
• Install the app to your home screen — notifications are unreliable in a browser tab.
• For alerts about nearby vendors, check you actually have one set up under Alerts, with a category and a distance.
• Alerts need your location turned on at least once — without a position we cannot tell what is near you.
• Place alerts are checked on your phone, so Giggora has to be open with location on while you travel.

Yes — a place alert. Open a place on the map and tap Alert me when I'm near, or go to Alerts, choose I pass a place and type words like "gas", "ATM" or "Jollibee, Mcdo". Choose whether it goes off only once, or every time you pass.

The distance is worked out on your phone, not on our side, so it only works while Giggora is open and location is on. When one goes off, it is also added to your notifications, saying which place you came near.

A simple measure of how established you are: verifying your phone, good ratings, how long you have been here, and no rule-breaking. It rises on its own as you use Giggora normally.

Community points are separate — you earn those for bringing people in. They are not money and cannot be cashed out.

Partly. Giggora keeps the last data it loaded, so the map and your broadcasts still open with a weak or missing signal — marked so you know it is not live.

Posting, messaging and search need a connection.

Settings → Delete account. It is deactivated immediately: you can no longer sign in, and your signals come off the map. If that was a mistake, email support and we can restore it.

Deactivating does not erase your data by itself. To have it erased, email support@giggora.com and ask, with the mobile number the account is under — you have that right under the Data Privacy Act.

Email support@giggora.com. Tell us what you were doing and what happened — a screenshot helps more than anything.