Delete it in the app
- Open Giggora and sign in.
- Tap Profile, then Settings.
- Under Danger zone, tap Delete my account, then Delete account to confirm.
Delete it without the app
Email support@giggora.com with the subject Delete my Giggora account. Include your username, or the phone number or email address on the account, and say whether you want your data erased as well. We may ask you to confirm that the account is yours before we act on the request.
Use the same address to have your data erased after deleting in the app.
What happens to your data
Deleting your account: Settings → Delete account. We
deactivate it immediately — you can no longer sign in, and your signals
come off the map — but that does not erase your data by itself.
To have it erased, email support@giggora.com and we
will erase it, keeping only what the law requires us to. If you deleted
by mistake, email us and we can restore the account.
How long each kind of record is kept, from the privacy policy:
- Your account and what you posted — until you delete them. See the note above.
- Messages — kept as your history; see the privacy policy.
- Contact records (that someone tapped to reach you) — about 90 days.
- Your Circle presence log (the position updates recorded while you are actively sharing) — kept about 48 hours, then deleted automatically.
- Ended Circle sessions (the record that you shared) — cleared after about 30 days.
- Your most recent position — a single point that is overwritten every time it updates, so there is only ever one. Erased with your account.
- A rider's position during a job — only the latest point is ever kept, and it is erased the moment the job ends.
- Rider requests and jobs — the details, the offers, each step, the receipt and the ratings — kept as the record of the job, so that a problem can still be looked into later. Erased with your account.
- Rider applications — kept, with the admin's decision, for as long as you ride. Erased with your account.
- Notifications, including the note that a place alert went off — kept in your list until your account is erased.
- Take-down requests — kept as the record of who asked for a listing to be removed and why.
- Claim attempts — kept the same way, successful or not, as the record of who tried to take over which listing.
- Review notes on a held post (the words that triggered the check) — cleared when the post is approved. If a post is declined, the reason is kept with it, because that is the answer to "why is this gone?".
- Broadcast delivery records (that a notice was sent to you, on which channel, and whether you opened it) — about six months after the broadcast ends. The broadcast itself, and the total number of people it reached, are kept as a public record.
- One-time codes — deleted within a day. Each one stops working after 10 minutes.
More about your data
The full Giggora Privacy Policy explains what we collect, why, and your rights under the Philippine Data Privacy Act (RA 10173).